About Us

At Greenleaf, we take pride in delivering the highest quality cannabis products to our valued customers. We understand that quality is of utmost importance when it comes to your cannabis experience, and we are committed to exceeding your expectations.

Here’s what you can expect when you choose us for your cannabis needs:

1. Premium Products: We curate a diverse selection of premium cannabis products, including flowers, edibles, concentrates, and more. Our products undergo rigorous testing and meet strict quality standards to ensure your satisfaction.
2. Trusted Sources: We work closely with trusted growers and suppliers who share our commitment to quality. Our cannabis products are sourced from reputable and licensed producers, ensuring that you receive safe and reliable products every time.
3. Knowledgeable Staff: Our team is composed of cannabis enthusiasts who are passionate about providing you with the best possible experience. We are here to answer your questions, offer recommendations, and guide you towards products that suit your preferences and needs.
4. Discreet Delivery: We understand the importance of privacy and discretion. Your orders are packaged discreetly and delivered in a timely manner, ensuring that your cannabis products arrive safely and securely.
5. Customer Satisfaction: Your satisfaction is our top priority. If you ever encounter any issues with your order or have concerns about our products, please reach out to our dedicated customer support team. We are here to assist you and ensure that you are completely satisfied with your purchase.

Please note the following important information:

• Age Verification: To comply with legal requirements, we strictly enforce age verification procedures. You must be of legal age in your jurisdiction to place an order with us.
• Legal Compliance: We operate in accordance with all applicable laws and regulations governing the sale and delivery of cannabis products. It is your responsibility to understand and comply with the laws in your jurisdiction.
• Product Availability: Our inventory may vary, and certain products may have limited availability. We encourage you to check our website or contact us directly for the most up-to-date information on product availability.

We are committed to delivering exceptional quality cannabis products that meet your expectations and enhance your cannabis experience. Thank you for choosing Greenleaf as your trusted cannabis delivery service.

GREENLEAF DELIVERY POLICIES

Thank you for choosing Greenleaf as your trusted cannabis provider. We are committed to delivering exceptional products, great prices, and outstanding customer service. Please take note of the following policies and guidelines:

1. Delivery Area: Greenleaf offers FREE DELIVERY within the Tri-city area, including Kitchener, Waterloo, Cambridge, and Guelph, with a minimum order of $50. If your order is under $50, a $10 delivery fee will apply. For orders placed outside of these areas, a minimum of $20-$40 delivery fee will be applied depending on the distance of your location from our local delivery area. Please inquire for exact delivery fee, and a minimum order of $100 is required. To avoid delivery charge you may visit one of our free delivery area to meet one of our driver at designated window time.
2. Delivery Partner: Greenleaf has partnered with Weedmaps since the beginning of 2018 to ensure a reliable and efficient delivery service. We strive to provide prompt and secure deliveries to your desired location.
3. Payment Options: We offer two payment options for your convenience:

   a. COD (Cash on Delivery): You can choose to pay in cash at the time of delivery. Please ensure that you have the exact amount ready for payment.

   b. E-transfer (ETF): Alternatively, you can make a payment via E-transfer before your order is sent out. If you select the E-transfer method, please complete the payment prior to delivery.

4. ETF Refund Surcharge: Please be aware that any E-transfer refunds are subject to a 15% surcharge. This surcharge covers processing fees and administration costs associated with refund transactions.
5. Admin Fees and Packaging: Greenleaf charges additional fees for administration and packaging to ensure a smooth and efficient ordering process. These fees contribute to maintaining our high standards of service and product quality.
6. Legal Compliance: Greenleaf operates in full compliance with all applicable laws and regulations governing the sale and delivery of cannabis products. It is your responsibility to understand and adhere to the laws and regulations in your jurisdiction.

RETURN & EXCHANGE POLICIES

At GREENLEAF, we prioritize your satisfaction and safety. For unopened cannabis flower, we offer a flexible return and exchange policy within 3 days of purchase, ensuring you get the product you desire. However, for the safety of all our customers, vape products are considered final sale, given hygiene and usage concerns. We encourage you to inspect your product upon receipt, and if you encounter any issues or have questions, our dedicated customer service team is here to assist you. Your trust in our products is paramount, and we appreciate your understanding of our return and exchange policy as well as the final sale status of vape products. Thank you for choosing us for your cannabis needs.

At Greenleaf, our goal is to provide you with an exceptional experience from start to finish. If you have any questions, concerns, or need assistance with your order, our dedicated customer service team is ready to help.

Thank you for choosing Greenleaf as your trusted cannabis provider. We appreciate your support, and we look forward to serving you with quality products and exceptional customer service.

FAQ