How can I verify my age for delivery?
Age verification is required at the time of delivery. Please have a valid ID ready to confirm your age.
What are the store hours for Greenleaf?
Our store hours may vary. Please visit our website or contact us directly for the most up-to-date information.
Can I track my delivery order?
Yes, Greenleaf provides order tracking for delivery orders. You will receive a tracking number once your order is dispatched.
What should I do if there’s an issue with my order?
If you encounter any issues with your order, please get in touch with our customer service team for assistance.
Can I return or exchange products after delivery?
Unopened cannabis flowers can be returned or exchanged within 3 days of purchase. Vape products are final sale due to hygiene and usage concerns.
How does Greenleaf ensure the privacy and security of deliveries?
Greenleaf packages orders discreetly and partners with Weedmaps for reliable and secure deliveries.
What is the process for E-transfer payments?
If you choose E-transfer, please complete the payment before delivery. Note that E-transfer refunds are subject to a 15% surcharge.
Are there any additional fees associated with orders?
Yes, Greenleaf charges additional administration and packaging fees to maintain service and product quality standards.
What payment options are available for delivery orders?
Greenleaf offers two payment options: cash on delivery (COD) or E-transfer (ETF) before delivery.
What are the delivery fees for orders outside the Tri-city area?
Delivery fees for orders outside the Tri-city area range from $20 to $40, depending on the distance. A minimum order of $100 is required for delivery outside the local area.
